1. Remote Support
In terms of safety for both technician and client, there is no equal to servicing remotely. Remote servicing is letting our technician log on and operate your computer to fix the problem without leaving the office
However, the types of problems that can be fixed are very limited.
2. Phone Support and Walkthough
However, this practice is particularly difficult as it relies on the ability of the technician to visualise problems without being on-site and deliver step by step instructions to an inexperienced client.
3. Contactless Servicing
The limitation of this service is the client is not able to demonstrate the problem in the company of the technician.
#. No Home Visits
We will inform our customers of changes to this temporary policy. Depending on precautions, we may be able to roll out a variation of the home visit however you will be informed of this in due course.