1. Remote Support
However, the types of problems that can be fixed are very limited.
2. Phone Support and Walkthough
The next safest practicing for troubleshooting technology is phone support with one of our technicians. In these times, this is the go-to support option for internet problems.
However, this practice is particularly difficult as it relies on the ability of the technician to visualise problems without being on-site and deliver step by step instructions to a, sometimes, inexperienced client.
3. Contactless Servicing
The limitation of this service is the client is not able to demonstrate the problem in the company of the technician.
#. Home Visits
Unfortunately our most effective troubleshooting tool, the home visit is not feasible due to COVID-19 Level 4 restrictions.
Operating during the lower levels, we ensure the safety of both technician and client by using best practices. This includes wearing a mask during visits and sanitising both hands and equipment through the home visit.
We will inform our customers of any additional measures that need to be taken at the beginning of their home visit and on any further changes to this policy in due course.