COVID-19 Precautions

As a business operating during the COVID-19 pandemic, safety is of the upmost importance. For this reason, not all our services are available.

See below for the services we have available

These are unprecedented times for businesses, health services, and government. As business owners and operators, we hold ourselves to a high standard – we will help to the best of our ability. However, we are not accustomed to these conditions and we ask for your patience and understanding during these testing times.

1. Remote Support

In terms of safety for both technician and client, there is no equal to servicing remotely. Remote servicing is letting our technician log on and operate your computer to fix the problem without leaving the office

However, the types of problems that can be fixed are very limited.


2. Phone Support and Walkthough

The next safest practicing for troubleshooting technology is phone support with one of our technicians. In these times, this is the go-to support option for internet problems.

However, this practice is particularly difficult as it relies on the ability of the technician to visualise problems without being on-site and deliver step by step instructions to an inexperienced client.

3. Contactless Servicing

Contactless servicing is the troubleshooting technique designed to service computers. The integrity of the contactless servicing relies on the practice of sanitising computers on arrival and upon departure. This ensures no bacteria is traded from the client to the technician and technician to the client.

The limitation of this service is the client is not able to demonstrate the problem in the company of the technician.

#. No Home Visits

Unfortunately our most effective troubleshooting tool, the home visit is not feasible due to COVID-19 Level 4 restrictions. For this reason, we can not visit your home at this time.

We will inform our customers of changes to this temporary policy. Depending on precautions, we may be able to roll out a variation of the home visit however you will be informed of this in due course.

Call Us to Discuss Options

With the assortment of devices and their applications, it is best to talk to experts for advice. Call us to service your computers, laptops, tablets, and printers.